Ops Friction Scorecard

A free Workflow Waste Check companion

AgentHaus helps growing businesses remove the operational friction that gets in the way of growth. We organize data, connect the systems you already use, and take repetitive follow-through off your best people. Important processes should not depend on who remembered.

Rate each row from 1 to 5.

Friction	1	2	3	4	5
Duplicate entry	☐	☐	☐	☐	☐
Wait between handoffs	☐	☐	☐	☐	☐
Work in one person’s head	☐	☐	☐	☐	☐
Exceptions	☐	☐	☐	☐	☐
Follow-ups that only happen if someone remembers	☐	☐	☐	☐	☐

Higher totals mean more leak. This is a first look, not a diagnosis.

Eight questions, two minutes

Does the same customer or job information get typed into more than one system in a normal week?
Is a critical process (scheduling, status, billing follow-up, job tracking) still running mainly in a spreadsheet?
Do people regularly dig through email to find the current status of a job, customer, or request?
Do you use two or more tools that should share information but don’t (CRM, accounting, scheduling, inbox, etc.)?
Does someone rebuild the same report or status update by hand on a recurring basis?
Is the owner, COO, or a senior operator still handling routine admin that shouldn’t need them?
Do mistakes happen because information was outdated, missing, or copied wrong between systems?
Is there one workflow that clearly wastes time every week?

Audit before you automate

A written recommendation and a clearer number on the leak belong in the paid Workflow Audit.

Waste Check is the free first look. Discovery Call is free and high-level. Workflow Audit is paid, if you both want to go further.

Request a free review jonathan@agenthaus.io

Prefer email? jonathan@agenthaus.io

Growth creates friction. We remove it.

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